FAQs

Sign in, choose "Request a visit" and tell us what's going on. It takes about two minutes. If you get stuck, our support team will help you get set up.

A phone, tablet or computer with a camera and microphone, plus a decent internet connection. For a phone visit, just your phone. A quiet, private spot helps.

Yes. Visits run on an encrypted platform, and your health information is only shared with the people involved in your care.

Yes, when it's the right treatment for you. Your provider sends it to the pharmacy you choose. A few medicines, like controlled substances, can't be prescribed online.

Anyone with a CheckMD membership. That includes individuals and families, and the employees or members of organizations that offer CheckMD as a benefit.

Memberships are paid once a year, so you know your costs up front. You'll find the current plans on the pricing page.

No. If you have chest pain, trouble breathing, heavy bleeding or any other emergency, call 911 or go to the nearest emergency room right away.

Telehealth means seeing a healthcare provider over video or phone instead of in an office. You talk, they ask questions and, when it is right for you, they can diagnose, treat and prescribe, just like in person.

Many everyday conditions: colds and flu, sinus and ear problems, sore throats, allergies, rashes, urinary tract infections, minor injuries, stress, anxiety and sleep problems. See what we treat.

For many common problems, yes. Your provider can ask the same questions and often see what they need on video. If you need a physical exam or a test, they will tell you.

Choose a family plan to cover your household. See the plans on the pricing page.