Terms of use

CheckMD is not an emergency service. If you think you have a medical emergency, call 911 or go to the nearest emergency room. In a mental health crisis, call or text 988.

Visits are with independent licensed providers who use their own professional judgment. They may decide that a virtual visit isn't right for your problem and refer you to in-person care. A visit doesn't guarantee a diagnosis, a prescription or a particular treatment. Some medicines, including controlled substances, can't be prescribed online.

Providers can only treat you in a state where they are licensed, so tell us truthfully where you are at the time of each visit.

• You must be 18 or older to open an account; parents or guardians manage children on a family plan
• Give true, complete information, including your health history
• Keep your password private; you are responsible for activity on your account
• Tell us straight away if you think someone else used your account

The price, what is included, renewal and cancellation terms are shown before you buy and in your account. Lab tests, medicines and in-person care are paid separately unless your plan says otherwise. Plans paid for by an employer or group follow that group's agreement with us.

• Don't misuse the service, try to break in, copy it or use it for anyone else's care without permission
• Don't abuse or threaten our providers or staff – we may end the account if you do
• The CheckMD name, logo and website content belong to CheckMD

The general health information on this website is not a substitute for a visit with a provider. To the extent the law allows, the website is provided "as is", and CheckMD is not liable for indirect or consequential losses. Nothing in these terms limits rights you have that can't be limited by law.

We may update these terms; the date below shows the latest version, and we will tell members about important changes. These terms are governed by the laws of the State of Colorado. Last updated: October 18, 2026. Questions? Email [email protected] or write to CheckMD, Denver, Colorado.